Frequently Asked Questions

Do you have WebMail?

Yes, you can access your email on the web by going to Login to your email by entering your full email address (such as and your associated password. If you are having trouble logging in, feel free to contact us for help.

You can also configure all of your mailbox settings such as autoresponders, spam settings, etc. from this WebMail interface - which you can not do when using POP3/IMAP access.

How do I retrieve email on my email client?

Both IMAP and POP3 are available to be configured for your email account(s). By default, IMAP access is enabled and POP3 access is disabled. IMAP offers two-way synchronization between your email clients and your email account. IMAP is recommended if you want to be able to access the same mailbox from multiple email clients. POP3 downloads email from the server and does not offer the ability to synchronize your mailbox across multiple clients. For more information on IMAP vs POP3, click here.

IMAP (Incoming) POP3 (Incoming)
Server Name
Port, Security 993
SMTP (Outgoing)
Server Name
Port, Security 465
or 587
Require Authentication

How do I send email from my email client using your Server?

Using the default configuration of most mail clients, the outgoing process does not include authentication. This will cause your emails to be rejected by our servers. To enable authentication, you'll have to find the area where "SMTP Authentication" is configured. It may be called one of the following, or something similar:

  • "SMTP Authentication"
  • "My outgoing mail server requires authentication"
  • "My SMTP server requires authentication"
  • "Outgoing mail authentication"

The username and password are the same as your IMAP / POP3 account. For additional information or detailed instructions, check out the walkthroughs for IMAP / POP3 / SMTP above.