Frequently Asked Questions

Do you have WebMail?

Yes, you can access your email on the web by going to https://mail.sitesteam.com. Login to your email by entering your full email address (i.e user@domain.com) and your email password. If you are having trouble logging in, feel free to contact us for help.

You can also set up autoresponders, spam settings etc from this WebMail - which you can not do when using POP3/IMAP access.

How do I retrieve email from my PC using your SMTP Server? (including Outlook, Outlook Express)

Regardless of your email client, you need to locate the Account Settings page to configure your account for email. Here are a few examples of how to get there:

Outlook 2013/2016

Click File, Account Settings, Account Settings.
If you already see your email address in the list, double-click it and proceed to the Configure your Account section below.
If you DO NOT see your email address, click the New... button (under the Email tab).
Select Manual setup or additional server types, then click Next.
Choose POP or IMAP, then click Next.
Configure your Account (see below)

Outlook 2010

Click File, Account Settings, Account Settings.
If you already see your email address in the list, double-click it and proceed to the Configure your Account section below.
If you DO NOT see your email address, click the New... button (under the Email tab).
Select Manually configure server settings or additional server types, then click Next.
Choose Internet E-mail, then click Next.
Configure your Account (see below)

Outlook 2007

Click the Tools menu, and select Account Settings.
If you already see your email address in the list, double-click it and proceed to the Configure your Account section below.
If you DO NOT see your email address, click the New... button (under the Email tab).
If prompted, select Microsoft Exchange, POP3, IMAP or HTTP and click Next.
If prompted, select Internet E-mail option and click Next.
Configure your Account (see below)

Configuring your Account

Enter Your Name as you want it to appear.
Enter your full email address username@domain.com in the Email address: field.
Select POP3 or IMAP. (POP3 is preferred)
Enter mail.sitesteam.com in the Incoming mail (POP3, IMAP) server: field.
Enter mail.sitesteam.com in the Outgoing mail (SMTP) server: field.
Enter your full email address, username@domain.com, in the User Name field.
Enter your email password in the Password: field.
Click on More Settings...
Click on the Outgoing Server tab. Check My outgoing server (SMTP) Requires Authentication. Make sure Use same setting as my incoming mail server is also checked.
Click on the Advanced tab. Change encryption for BOTH Incoming server and Outgoing server to SSL.
Confirm your ports (see below)...

Ports
SMTP: 465
POP3: 995
IMAP: 993

How do I send email from my PC using your SMTP Server? (including Outlook, Outlook Express)

Under the default configuration of most mail clients, including Outlook and Outlook Express, the server will reject your email if you try to send it through our SMTP server. This is because you first have to let the server know that you are a customer (we can't allow non-customers to send email through our servers).

The process by which this is done is called "SMTP Authentication" and you can turn it on from the mail account properties in your mail client. It may be called one of the following, or something similar:

"My outgoing mail server requires authentication"
"My SMTP server requires authentication"
"SMTP Authentication"
"Outgoing mail authentication"

The username & password are the same as for your POP3 account.